Privacy Policy

Privacy Policy

Clickorchid.com recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us.  This Privacy Policy describes the information that is collected, how it is used and with whom it might be shared. This Privacy Policy applies to all of the products and services offered by clickorchid.com. Please read carefully the Privacy Policy and the Terms of Use before you use our website, our tools or our services and before conducting any type of transaction with us. By using any of our services, you accept the practices described in this Privacy Policy and you agree to be bound by the Terms of Use.

User or customer information collected by clickorchid.com

1. Your contact details such as customer name, email address, phone number and shipping address.

2. Your transaction or banking details such as credit card number, cardholder name, expiration date, and CVV or other information as required for internet banking or other payment instruments is not stored by clickorchid.com. We use the services of the most secure payment gateway to provide safe and secure payment procedures. Your credit card information is never transmitted via our website since the payment gateway is responsible for collecting, storing and encrypting your data. 

3. Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.

4. Information from optional online surveys on our or third party sites (posted by clickorchid.com) which may include demographic information (like gender, age, income) as well as product and service preferences of users.

5. Cookies & Tracking Information : When your browser visits our website, a cookie is created on your computer. A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a web site’s computers and stored on your computer’s hard drive. The cookies are required in order to become a member of our service since they facilitate the access to our website and improve the user experience. We use cookies to record current session information, encrypted users’ login information, provide services, and compile analytics about our users. In addition we may collect information about your browser type, your default language, the date-time of your visit and similar information which helps us track users’ movements around our website and understand the trends. At clickorchid.com we do our best to protect the personal information from unauthorized access, alteration or disclosure.

6. Email communication by any user or customer directly with clickorchid.com such as product inquiry, order, transaction-related information, disputes or complaints etc.
Note: User-generated content on the site shared by users via reviews, online chat or instant messages, user testimonials etc. are not considered as personal information and is not subject to the terms of this privacy policy.

 

Data Protection and Security

We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties.

 

Information Sharing and Disclosure

User or customer information (as defined above) will be used as described below:

1. User and customer information will be sharable with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.

2. We use some of the user and customer information defined above to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities.

3. We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We can use this information to communicate about our special offers after your engagement with clickorchid.com.

4. Cookies would be used to provide a customized experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features.

5. We use session log and traffic flow information to understand how users are interacting with our site and to make improvements. This will also be used by us to understand and analyze customer preferences, buying patterns and behaviour at an aggregate level.

6. We use IP address, traffic sources, user navigation across the site, browser and Operating System information etc. to measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc.

7. We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public.

 

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. However, please note that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

 

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Please note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

 

Changes and updates to this Privacy Policy

This Privacy Policy is subject to change time to time without notice. To make sure you are aware of the changes, please review this policy periodically. In general, we only use your personal information in the manner described in the Privacy Policy in effect when we received the personal information you provided. Your continued use of the clickorchid.com website constitutes your agreement to this Privacy Policy and any future revisions.

 

Clickorchid.com provides all users with the opportunity to opt-out of receiving non-essential communications from us on behalf of our partners, and from us in general, after setting up an account. To remove your contact information from clickorchid.com, please write to us at support@clickorchid.com

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us on our email id support@clickorchid.com